ASSESSMENT OF THE EFFECT OF WORKPLACE CONFLICT ON EMPLOYEES’ PERFORMANCE AND ORGANIZATIONAL PRODUCTIVITY

Abstract

The study aimed at assessing the effect of workplace conflict on employee’s performance and organizational productivity with a case study of Tororo general hospital and study was guided by the following objectives; to analyze the effect of interpersonal conflict on organizational productivity of Tororo General Hospital, to assess the effect of intergroup conflict on employees' performance and productivity of Tororo General Hospital and to examine the effect of intra-group conflict on organizational productivity of Tororo General Hospital. Ceteris peribus, a one percent increase in interpersonal conflict would on average lead to 0.937 increase in organizational productivity. The R-squared value (0.878) is greater than the adjusted R-squared value (0.839) because it imposes a harsher penalty on the model. Since the F-computed (22.323) is greater than the F-tabulated (0.00), we reject the null hypothesis and conclude that there is a statistically significant relationship between interpersonal conflict on organizational productivity and Performance. The researcher recommends that organisations should invest in efficient employee interpersonal conflict so as to ensure quick and efficient generation and flow of information. This leads to overall organizational efficiency