ASSESSMENT OF THE EFFECT OF WORKPLACE CONFLICT ON EMPLOYEES’ PERFORMANCE AND ORGANIZATIONAL PRODUCTIVITY, A CASE STUDY OF TORORO GENERAL HOSPITAL
Abstract
The study aimed at assessment of the effect of workplace conflict on employees’
performance and organizational productivity and it was guided by the following
objectives; To analyze the effect of interpersonal conflict on organizational
productivity of Tororo General Hospital, to assess the effect of intergroup conflict
on employees' performance and productivity of Tororo General Hospital and to
examine the effect of intra-group conflict on organizational productivity of Tororo
General Hospital. The sample size for this study was determined using the Krejcie
and Morgan (1970) sample size determination table. The sample that was used was
drawn using stratified random sampling to ensure that the interests of the
population are represented. The strata will include staff and customer care service
attendants. From the findings, 36 (90%) of the respondents strongly agreed that
Intergroup conflicts are beneficial because it improves team dynamics within the
group; while 4 (10%) of the respondents agreed to intergroup conflicts are beneficial
because it improves team dynamics within the group. 38 (95%) of the respondents
strongly agreed that intergroup conflict increases the group cohesiveness while 2 (5%)
of the respondents agreed to the use of manual accounting systems in this regard. 30
(75%) strongly agreed that Intergroup conflict increases the group cohesiveness while
10 (25%) of the respondents agreed to the Intergroup conflict creates toxic
environment at the workplace Intergroup conflict creates toxic environment at the
workplace. The researcher recommends that organisations should invest in efficient
employee interpersonal conflict so as to ensure quick and efficient generation and
flow of information. This leads to overall organizational efficiency.