ASSESSMENT OF THE EFFECT OF WORKPLACE CONFLICT ON EMPLOYEES’ PERFORMANCE AND ORGANIZATIONAL PRODUCTIVITY, A CASE STUDY OF TORORO GENERAL HOSPITAL

Abstract

The study aimed at assessment of the effect of workplace conflict on employees’ performance and organizational productivity and it was guided by the following objectives; To analyze the effect of interpersonal conflict on organizational productivity of Tororo General Hospital, to assess the effect of intergroup conflict on employees' performance and productivity of Tororo General Hospital and to examine the effect of intra-group conflict on organizational productivity of Tororo General Hospital. The sample size for this study was determined using the Krejcie and Morgan (1970) sample size determination table. The sample that was used was drawn using stratified random sampling to ensure that the interests of the population are represented. The strata will include staff and customer care service attendants. From the findings, 36 (90%) of the respondents strongly agreed that Intergroup conflicts are beneficial because it improves team dynamics within the group; while 4 (10%) of the respondents agreed to intergroup conflicts are beneficial because it improves team dynamics within the group. 38 (95%) of the respondents strongly agreed that intergroup conflict increases the group cohesiveness while 2 (5%) of the respondents agreed to the use of manual accounting systems in this regard. 30 (75%) strongly agreed that Intergroup conflict increases the group cohesiveness while 10 (25%) of the respondents agreed to the Intergroup conflict creates toxic environment at the workplace Intergroup conflict creates toxic environment at the workplace. The researcher recommends that organisations should invest in efficient employee interpersonal conflict so as to ensure quick and efficient generation and flow of information. This leads to overall organizational efficiency.